Where's the Energizer Bunny When You Need Him?

I (Cat) freelance in graphic design. I received an e-mail from a client yesterday evening asking me to call ASAP. I did, but it was faster than he expected since I was at work.

I could tell there was something going on in the background when I called. He said their smoke alarm was going off and they didn't know how to change it so they called the fire department. The alarm wasn't going off as in "there's a fire." The alarm was beeping as in "change the battery."

He, his wife, and two teenage sons.... together they could not figure out how to change a smoke alarm battery! I suppose if you run a successful business you don't need to know such things.....